Privacy Notice
Introduction
On this page we, TheBookingRoom Group Ltd. (“TBR”), describe privacy practices that apply to www.tbrglobal.com and to all of our websites that link to this notice (collectively, the “Site”).
Persons in the European Economic Area, United Kingdom and Switzerland, see EEA/UK/CH Supplemental Privacy Statement here.
Our company number is SC427359 and our registered office is at 15 Birkmyre Road, Glasgow, G51 3JH, Scotland, UK.
This privacy notice covers how we collect, use, disclose, transfer and store data. This privacy notice does not cover any other data collection or processing, including, without limitation, data collection practices of other websites to which we link or data that we or our affiliates collect offline or through web pages that do not display a direct link to this privacy notice.
What we collect
We may collect the following information from website visitors including our customers and partners:
- name and job title
- email address
- phone number
- company name
- IP Address
- website usage information (e.g. which pages you view, how you reach them and length of time you remain on a page etc.)
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For passengers in the Asia-Pacific region who book our services using your credit card reward program benefits, we may collect the following information from you relating to these rides:
- name and job title
- email address
- phone number
- driver / chauffeur details
- company name
- IP Address and other device information
- website usage information (e.g. which pages you view, how you reach them and length of time you remain on a page etc)
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- information you provide to us in our booking tool
What we do with the information we gather
We require this information to understand your needs and provide you with the services you have requested, as well as:
- internal record keeping
- to deliver our services and products and comply with our contracts
- to provide you with relevant information
- to deal with requests, complaints and queries
- to share details where appropriate with relevant third parties such as global suppliers
- to meet our legal obligations
- to give effect to a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider
- to send marketing communications
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Who we might share your information with
We will keep your information within TBR except where disclosure is required or permitted by law (for example to third parties to give effect to reorganizations as described in the purposes above, government bodies and law enforcement agencies, including for child protection reasons). Generally, we will use your information within TBR and will only share it outside TBR where you have requested it or given your consent. We may share with third parties (drivers, suppliers, etc.) to provide our services. Sometimes TBR uses service providers to process your information on our behalf, for example to provide services or analysis. We only provide these parties with the minimum amount of personal information necessary to complete the requested service or transaction. We do not permit these companies to share or use personal information for any other purposes.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
What are my rights?
You may have the right to:
- to confirm whether or not we process your personal information and obtain copies of such data (in some cases, in a portable format)
- to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes
- request data porting to another company
- unsubscribe from correspondence at any time
- to change your mind and ask us to stop using your information
- object to processing when certain conditions apply
- opt out of direct marketing
These rights are limited under applicable data protection law and not all rights are available in all jurisdictions.
If you receive marketing emails you no longer wish to see, please click the ‘unsubscribe’ button which is available at the bottom of every email.
Links to other websites
This Site contains links to other websites that are not owned or controlled by TBR. Be aware that we are not responsible for the privacy practices of such other websites. When you leave our Site, be aware of and read the privacy statements for each and every website that collects personal information.
How long will TBR keep my information?
In general, we retain your personal information for the longer of: as long as needed or permitted in light of the purpose(s) for which it was obtained and any additional time periods necessary for the compliance with laws, exercise or defence of legal rights, and archiving, back-up and deletion processes.
Security
Transmissions over the Internet are never 100% secure or error-free. It is your responsibility to safeguard any password and user ID you use to access the Site and to notify us at privacy@tbrglobal.com if you ever suspect that this password or user ID has been compromised. You are solely responsible for any unauthorized use of the Site conducted via your password and user ID.
Effective Date and Changes
This privacy notice is effective October 15, 2025. If we decide to change our privacy notice, we may post those changes to the privacy notice URL, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy notice at any time, so review it frequently. If we make material changes to this notice, we will post the revised notice here.
Contact Us
If you have any questions or suggestions regarding our privacy notice, please contact us at The Privacy Team, TBR Global Ltd 15 Birkmyre Road, Glasgow, G51 3JH or via email at privacy@tbrglobal.com.
