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TBR Global Chauffeuring

Roadshows Coordinator

Office location
Hong Kong
Reporting to
Head of Operations, Hong Kong
Full time
Overall purpose
To effectively handle client ground transportation reservations, with a key focus on conferences and events.
Main responsibilities
  • Process incoming email / phone enquiries, bookings and updates, in a proficient  and timely manner
  • Handle client or supplier queries
  • Advise clients on feasibility of schedules and check them for discrepancies
  • Follow up on oustanding information to fully complete each booking
  • Provide quotes, as and when required
  • Work with existing supply chain and source new suppliers when necessary
  • Produce detailed handovers to nightshift / weekend staff, when applicable
  • Record incident reports on the system
  • Establish and maintain effective working relationships with co-workers, clients and suppliers
  • Inform the sales team of account progress and any arising issues
  • As part of a busy team, be prepared to support colleagues workloads where required
Skills required
  • Must have an exceptional eye for detail
  • PC literate – familiarity with Microsoft Office is essential
  • Excellent organisational skills and prioritising abilities
  • Able to work effectively under pressure
  • Flawless communication
  • Fluency in a second language is essential
Other responsibilities
  • Pursue personal development of skills and knowledge, necessary for the effective performance of the role and attend training as and when required
  • Maintain regular and professional attendance, punctuality and personal appearance