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TBR Global Chauffeuring

Reservations Coordinator

Office location
Hong Kong
Reporting to
Reservations Manager
Hours
Full time
Overall purpose
To provide support and assistance to the Reservations/Operations team. You are responsible for ensuring daily reservations are well taken care, clients and suppliers are notified and updated of changes. Assist with client account management whenever required, and address to clients’ queries over the phone/emails with changes, new bookings and any further assistance.
Main responsibilities
  • Responsible for the effective management of daily bookings, client queries, client quotations, assistance with event planning and execution
  • Ensure SLA’s are met in line with company expectations
  • Engage in active listening with callers, confirming or clarifying information and dealing with complaints if necessary
  • Ensure team/driver feedback levels are met in line with company expectations (reviewed monthly)
  • Track abnormalities in daily completed assignments and other necessary administrative duties
  • Implement solutions to execute client events, responsible for all aspects of ongoing event priorities
  • Prepare event manifest and necessary documents for manifest schedule.
  • Maintaining strong internal and external relationships
  • Ensure that all call quality scores average above 95%
  • Ensure that all processes are being adhered in order to deliver the highest possible quality standards
  • Maintain good relationships with operations colleagues globally
  • Dealing with all client affecting feedbacks and reporting findings to Operations Manager
Skills required
  • Excellent communication skills
  •  Excellent organizational skills and attention to detail
  • Must be able to work independently with minimum supervision.
  • Effective management of Reservations and Control on daily assignments.
  • Prompt and responsive in account servicing duties.
  • Maintain high level of performance from TBR Operations team.
  • Fluency in English and Mandarin, fluency in Japanese would be advantageous
  • Prior experience in transport industry will be a value-add but not the primary criteria for selection of candidates
Contact

recruitment@tbrglobal.com