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TBR Global Chauffeuring

Controller

Office location
Dubai
Hours
Shift pattern (4-on 4 off, shift and backshifts). Additional days / hours at peak times may be required.
Overall purpose
To effectively handle client’s ground transportation reservations.
Main responsibilities
  • Preform accurate control calls to drivers on every job
  • Contact suppliers in the event a job cannot be reconfirmed direct
  • Prioritise incoming control-screen alerts
  • Follow-up every job status until final drop
  • Process incoming email/phone bookings correctly and in a timely manner
  • Process job updates
  • Ensure any special instructions, requests or quotes are added to relevant jobs
  • Follow-up/set reminders on missing information to fully complete each booking
  • Provide job quotations if and when necessary
  • Handle supplier, client and driver queries
  • Assign suppliers/drivers to reservations
  • Report feedback in the system as required
  • Ensure all jobs are confirmed with driver details as quickly as possible
  • Handle any logistical issues that may arise, e.g. driver lateness, delayed flights etc.
  • Check business-specific sites
  • Detailed handovers at end of shift
  • Establish and maintain effective working relationships with co-workers, clients and suppliers
  • Distribute driver job sheets when required
Skills required
  • Fluency in a second language is essential (English, Mandarin and Cantonese)
Other responsibilities
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role and attending training when required
  • Maintain regular and professional attendance, punctuality and personal appearance