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TBR Global Chauffeuring

Controller (Scotland)

Office location
Reporting to
UK Operations Manager
Full time (Monday - Friday, 09:00 - 18:00). Flexibility required (availability to be on-call two weekends per month).
Overall purpose
Working closely with the UK operations manager, you will be responsible for effectively handling ground transportation requirements for a range of clients; assisting with client quotes and requests, as well as supporting the full reservation process, including the timely allocation of jobs to chauffeurs.
Main responsibilities
  • Ensuring chauffeurs are assigned to jobs all over Scotland in a timely manner
  • Ensuring all jobs are confirmed with chauffeurs’ details as quickly as possible
  • Supporting UK ops manager with chauffeur allocation to jobs considering locations
  • Undertaking accurate control calls on all jobs
  • Handling any logistical issues that may arise e.g. chauffeur lateness. delayed flights etc.
  • Reporting feedback in the system as required
  • Costing jobs and providing quotations
  • Regularly checking all incoming emails, categorising and responding as appropriate
  • Providing detailed handover at the end of shifts
  • Communicating effectively with chauffeurs to update them on jobs
  • Processing all reservations via email and phone and entering into the system
  • Establishing and maintaining effective working relationships with co-workers, clients and suppliers
  • Checking cars on a daily basis for damage
  • Ensuring all vehicle maintenance records are kept accurate and up-to-date
  • Ensuring any vehicles maintenance requirements are dealt with in a timely manner
Other responsibilities
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role and attend training when required
  • Maintain regular and professional attendance, punctuality and personal appearance