TBR Employee Spotlight: Meet Katy McDonough!

In the bustling world of ground transportation services, every successful operation hinges on the dedication and expertise of its team members. At TBR Global, one such standout is Katy McDonough, whose journey within the company exemplifies resilience, adaptability, and an unwavering commitment to excellence.

As a Reservations Coordinator, Katy has been an integral part of the TBR family since February 2013. Over the years, her role has evolved, encompassing positions such as Reservations Manager and Director of Roadshow Operations. Despite the demands of a growing family, Katy’s passion for her work led her back to TBR, where she now balances her professional responsibilities with the joys of parenthood.

Katy’s initial attraction to TBR Global was simple: Dave Reinhart. Recognizing Dave’s leadership and the potential for growth within the company, Katy eagerly joined as the first employee in the Quincy office. Since then, she has witnessed and contributed to the remarkable expansion of TBR, reflecting on her journey with a sense of pride and fulfillment.

One event that stands out in Katy’s memory is a challenging roadshow in September 2018. Tasked with fulfilling a list of non-negotiable requests that bordered on the extraordinary, Katy and her team rose to the occasion, delivering a flawless experience that exceeded client expectations. For Katy, the thrill of overcoming such challenges and delivering a first-class service epitomizes the essence of her role at TBR.

In a company that values attention to detail above all else, Katy emphasizes the importance of follow-up, follow-through, and thoroughness in ensuring seamless coordination and communication between teams. This dedication to quality control is exemplified by innovative strategies such as the implementation of the “All Trips” folder, designed to guarantee nothing falls through the cracks.

However, it’s not just about processes and technology; it’s about the people behind them. Katy fondly recalls the behind-the-scenes dedication of her colleagues during the 2018 roadshow, where their unwavering commitment to excellence extended far beyond office hours, leaving an indelible mark on both the client and the company.

As Katy McDonough continues to excel in her role as a Reservations Coordinator at TBR Global, her journey stands as a testament to the values of dedication, teamwork, and a relentless pursuit of excellence that define the company’s culture. In the dynamic world of ground transportation services, it’s individuals like Katy who elevate the standard and inspire others to reach greater heights.