31 August 2017
03 July 2017
Ground transportation is often the last part of an event that is booked by meeting planners, with many leaving it until very late in an event life-cycle. This can lead to increased pricing, lack of availability and create a void where delegates movements are unknown, according to new research carried out by TBR Global Chauffeuring.
“We wanted to understand more about how clients procure our services within the M&E world”, explains John Kelly, Global Head of MICE at TBR, “essentially so we can provide a service that matches their needs, but also to highlight some of the issues that exist when pro-curing these services.
“The TMC world is already switched on to it and we work closely with them in integrating our technology with all the main GDS systems. However, our research has now backed up what we have always believed: when it comes to M&E, there needs to be more education about the benefits of working with a trusted ground transportation partner.”
TBR spoke to a select sample of MICE travel bookers, with findings including:
On average, ground transport accounts for approximately 23% of an event’s entire budget
Around half of bookers only confirm ground transport for their event around one to two months ahead
Between eight and 18% of events have a formal ground transport element attached
The top five requirements for ground transportation are:
Kelly continues, “We’ve seen significant un-governed spend in this area across the TMC markets, but now travel managers are giving ground transport much more focus.
“Many companies allow the use of Uber and other app-based providers, though this potentially raises several questions around insurances, tracking of delegates’ travel expenses and the employment status of drivers, all of which can frighten off large corporates.
“It is important for ground transport providers to deliver duty of care, providing licensed cars, professional drivers and managed spend.
“It doesn’t end with cars though – TBR has seen a 65% growth in the number of coach transfers that we now provide globally. To support this, we have created proprietary software offering full QR tracking of delegates as they get on and off the coaches, which supports du-ty of care and greater spend management with the space being utilised effectively.”
“In summary, we get quite evangelical about this as it’s an area that isn’t on everyone’s radar and we firmly believe it should be. The increase in terrorist incidents highlights the need to track your employees and delegates as a bare minimum and we would urge everyone to give this area more thought, it’s not as scary as you think and working with experts can only en-hance what you offer to your clients too.”
John Kelly’s recommendations for agencies and corporates looking to develop their ground transportation:
• We encourage agencies and corporates to work with experts in this field, getting a partner that will work closely alongside you in delivering your people to their destina-tion safely is essential. We devote a large amount of resource in developing systems and technology to enhance our client journey, from tracking apps tor accompanying the agents to any on site-inspections.
• Book earlier, you will get better rates and have guaranteed availability. This year we have the Champions League happening in Cardiff and we’re seeing issues arising from a lack of bed-space in the area, meaning more and more coaches are required. This in turn is causing supply issues with quality coaches having to travel further and impacting on drivers’ hours. Do not leave booking ground transport for large events to the last minute.
• Check your spend. Taxi cost and train tickets may not appear in the original manifest of an event, but they can account for a significant percentage of the final invoice. Why not work with a provider that can provide you commission on that spend?
23 June 2017
The latest findings from AirPlus International confirm China’s status as the world’s biggest business travel market, supporting GBTA findings from April 2016.
Chinese companies spent approximately US$310 billion on business travel last year - a figure that is set to increase to US$344 billion by the end of 2017, according to Wang Lu, Managing Director of AirPlus International China.
For more details, visit Business Travel iQ.
TBR Global Chauffeuring operates across China and APAC with offices in Shanghai and Hong Kong. For more information, please contact the team on email@example.com or +852 3952 8500.
14 June 2017
Travelers flying to/from the New England area historically tend to gravitate towards Boston’s Logan International Airport. However, with recent construction projects increasing the number of delays for arriving aircrafts, business and recreational travelers are beginning to look elsewhere for their travel needs.
Providence’s TF Green Airport, located about 60 miles south of Boston’s Logan Airport, has been rapidly growing in popularity since the announcement of its new leader Iftikhar Ahmad. TF Green is owned and operated by the Rhode Island Airport Corporation(RIAC), who brought Ahmad on in late September 2016 to spearhead their growth and expansion plans.
Prior to joining RIAC, Ahmad was leading the expansion of New Orleans Louis Armstrong International Airport. During his tenure in New Orleans, the number of annual passengers grew from 7.8 million to 10.7 million, whilst also securing 10 additional airlines to service the airport.
Since being appointed to the position of president and CEO at RIAC, Ahmad has wasted no time in expanding the airports reach. Just this year alone he has been able to bring service providers such as Norwegian Air, Frontier and Allegiant. Other than new logos gracing the runway, there has also been the addition of numerous direct flights to nationwide and international destinations, including flights to/from Edinburgh and Dublin.
With Ahmad having only headed up the growth of TF Green since last September, this can be counted as a huge win for the Rhode Island airport. The Providence Journal reports that “64% of New Englanders live within 75 miles of Green” and combined with the fact that there is only one terminal for passengers to navigate, TF Green is fast becoming a more attractive option for business and recreational travelers alike.
06 June 2017
Logan International Airport (BOS), Boston, MA
For the first time in 10 years Boston’s Logan International Airport (BOS) will be undergoing major construction on runway 4R/22L. With only six runways, four of which handle the bulk of passenger arrivals and departures, the resurfacing project has been carefully segmented into three phases to optimise the efficiency of its operations without sacrificing its steadfast devotion to safety.
Phase one of this project began on 15th May and is scheduled to last until 23rd June. During this phase the 10,000-foot runway will be closed for much needed resurfacing. The remaining two phases are scheduled from 24th June to 7th August and then from 8th August until 1st September, where the project aims to be complete.
Construction crews will be working around the clock to get the runway resurfaced and operational; however, there is still an anticipated average delay time of about 1 hour and 22 minutes for some inbound flights. Upon completion of the first phase the runway will re-open with limited operational use until the final two phases are complete.
Travellers flying into Logan International Airport are encouraged to check with their individual airlines ahead of time for delays pertaining to their flights.
San Francisco International Airport (SFO), San Francisco, CA
San Francisco International Airport (SFO) is pleased to announce the resurfacing of its second longest runway, 28L is now complete ahead of schedule. The project began back in late March and was scheduled to last until 16th June.
For the past eight weeks, this weekend project has caused many delays to weekend travellers flying into and out of SFO. Although airport officials have now announced that the project is complete, there is still minor work left to be done which will be taking place overnight and is not expected to cause any further delays.
10 March 2017
TBR Global Chauffeuring is proud to announce a partnership with The Executive Centre (TEC) to offer its clients premium chauffeured transfers as part of TEC’s service portfolio.
With this new partnership, TEC, Asia’s leading premium serviced office provider, now has access to TBR’s exclusive booking tool – V-Book – allowing them to select corporate ground transfers on behalf of their clients, using their own exclusive codes.
TEC operates over 90 centres in 24 cities across Asia Pacific, providing the highest quality of on-demand serviced offices, co-working, virtual offices, meeting facilities, video conferencing and a broad range of concierge offerings.
TBR is a global, elite ground transportation company, covering over 3,000 cities across the world with APAC offices in Hong Kong and Shanghai.
This new alliance will give TEC clients access to over 15,000 executive chauffeured vehicles across the world, from a range including luxury first and business class saloons and MPVs.
Following an initial test phase at 32 of TEC’s Grade A offices across Hong Kong, Shanghai, Tokyo, Seoul and Singapore, V-Book has the potential to be rolled out to the entire TEC network to support their client base of major multinationals, SMEs and startup businesses.
V-Book allows users to make, amend and cancel bookings, as well as view the journey distance, mapping and likely duration. They can also select a preferred vehicle class and input flight numbers for airport transfers, allowing TBR to track the flights and automatically adjust for any delays or even early arrivals.
Rom Remy, Managing Director of TBR in APAC, said: “At TBR, being ‘obsessed with quality’ is one of our core values and this is reflected in TEC’s commitment to providing the highest standard of service to their clients, making this partnership a natural fit.
“Ground transportation can often be the first and last touch point of a client’s journey, so we are delighted to be able to offer our executive chauffeur services to TEC clients, ensuring excellence throughout their entire experience.”
Chris Pennicott, Corporate Director, Operations at TEC, added: “As a premium serviced office provider, The Executive Centre always strives hard to take care of every aspect of our clients’ needs. TBR’s chauffeured transfer is the perfect addition to our portfolio as it is tailored, client-oriented and cost-efficient, just like TEC’s own world-class bespoke service delivery. We are thrilled to be invited ‘on board’ by TBR as its business partner.”
About The Executive Centre
The Executive Centre is the leading premium serviced office provider in Asia Pacific with over 90 centres in 24 cities. Founded in 1994, it operates in Hong Kong, Beijing, Chengdu, Shanghai, Tianjin, Shenzhen, Guangzhou, Macau, Taipei, Tokyo, Seoul, Singapore, Jakarta, Bangalore, Chennai, Pune, Mumbai, Gurgaon, Brisbane, Perth and Sydney.
The Executive Centre provides serviced offices, co-working, virtual office representation services, meeting and conference facilities, and business concierge services to multinational corporations, small and medium enterprises, and start-ups locally, regionally and internationally.
07 February 2017
TBR Global Chauffeuring is pleased to announce the appointment of Brett Tyson to the newly created role of general manager for North America.
Based in the company’s Boston office, Brett will be working closely with the North America CEO, David Reinhart, to develop business strategy and support the USA’s contribution to the company’s global aims and objectives.
Brett will also oversee the daily operations from Boston including meetings and events, roadshows and reservations and dispatch and affiliate relations.
Originally from South Africa, Brett joins TBR with extensive experience of the USA ground transportation and business travel industry, having worked at Commonwealth Worldwide, Harrison Global and the Marcou Transportation Group. He is also a highly skilled trainer with a proven record of maximizing operational effectiveness within businesses.
David Reinhart, CEO of North America, said: “Brett joins TBR at an exciting time for the global business as we continue to cement our strong reputation as the luxury chauffeur partner of choice for financial institutions, large scale events and corporate transfers.
“He has already made a hugely positive impact on the team and I am confident the wealth of experience he brings to TBR will be of great benefit as we move towards our business goals in both the USA and on a global level.”
Brett added: “I am delighted to be part of the strong team at TBR and excited to get my teeth into this varied and dynamic role within such a respected, worldwide business. “TBR has impressive future growth plans and I’m looking forward to playing an integral part in realizing the ambitions.”
30 November 2016
KDS, a global provider of corporate travel and expense (T&E) management software solutions, today announced that it has partnered with TBR Global Chauffeuring to give clients access to over 15,000 executive chauffeured vehicles across 3,000 cities through Neo. With access to live journey tracking anywhere in the world TBR has a range of exclusive vehicles available from luxury saloons to MPVs and coaches. The company also offers tailored security transport solutions designed to support clients’ obligations towards corporate responsibility and duty of care.
Neo is used by over two million corporate travellers in more than 60 countries for the smart planning and booking of their itinerary as well as their on- and post-trip expense management. Users can now view and book TBR’s services as part of their itinerary, tightly integrated with other trip elements such as flights, hotels and public transport. Booking the TBR service as part of the trip means that travellers will be met at the right time and place by their chauffer for onward transit. Neo presents the traveller with pertinent details for all segments of their trip via a graphical, interactive timeline within the application as well as on their smartphone
Craig Chambers, Group CEO of TBR, said: “Innovation is at the heart of everything we do at TBR so to integrate with KDS on such a pioneering system is an ideal fit for us. The overall passenger experience can be made or broken by their ground transportation, which is often their first and last touch point of their journey, so we are committed to providing excellence with thorough quality control checks on every booking. We are delighted about this new partnership with KDS and providing their users with a premium chauffeuring service.”
Neo displays and books TBR’s services in accordance with the user’s company travel policy and personal preferences. These ground transportation costs are added to the full itinerary giving the traveller and approver full visibility of the total trip cost before booking. The user’s finance department will have access in advance to planned travel expenses as well as to historical cost data for planning and budgeting purposes.
TBR is the latest partner to join the Neo Content Hub; a plug and play content platform for suppliers to easily distribute their travel inventory directly within Neo. Based on an open API framework, connection to the Neo Content Hub is easy. Suppliers follow a simple, step-by-step process to make their services available to Neo users globally.
Annicka Lofstrand, Senior Director Global Suppliers & Partners at KDS commented: “Ground transportation integration in traditional online booking tools has been fairly limited, so we’re really excited to add yet another new partnership to our growing content. TBR is a great fit for KDS because they are so well served on a global basis. Adding them to the portfolio means we are able to offer the business travellers using Neo a wider breadth of content and global reach in line with our vision of integrating the last mile of the booking process into the corporate journey.”
KDS (kds.com) is a global provider of integrated travel and expense management solutions and industry leader in complete door-to-door trip booking. The company’s cloud-based technology addresses T&E requirements such as T&E policy enforcement and adoption, online travel booking and automated expense processing and invoice reconciliation. KDS offers extensive connectivity to travel content (air, car, rail, hotel) and financial services providers, ensuring optimized availability and pricing. KDS creates software that users love and believes that user experience is key to delivering cost savings, productivity gains and control over T&E spend.
About TBR Global Chauffeuring
TBR Global Chauffeuring is a ground transportation company with an obsession for quality control and service. Established in 1999 and headquartered in Glasgow, TBR has developed and expanded into a truly global organisation, operating in 3000 cities with offices across the world, including London, Boston, Manchester, Hong Kong, Dubai and Shanghai. The leading provider of ground transportation for international financial roadshows, specialist event organisers and the global corporate travel market, TBR has a strong client focus and highly trained chauffeurs, serving high profile events, blue chip organisations and major investment banks.
22 November 2016
TBR Global Chauffeuring is proud to support the work of Brake, the UK’s road safety charity. This week (21-27 November) is Road Safety Week and Brake is encouraging everyone to take special care while behind the wheel - from slowing down in residential areas and around schools to ensuring seat belts are securely fastened and NEVER taking calls or typing messages while in control of a vehicle. You can find out more information about Brake and Road Safety Week on www.roadsafetyweek.org.uk.
07 October 2016
Craig Chambers, Group CEO of TBR Global Chauffeuring, has been named ‘Young Business Person of the Year’ at the 2016 Glasgow Business Awards.
Organised by Glasgow Chamber of Commerce and sponsored by the Bank of Scotland, the awards celebrate the very best innovative and forward-thinking companies and organisations from across Glasgow.
Craig’s accolade was one of the highlights of last night’s black-tie ceremony at the Hilton Glasgow, which was attended by 700 guests from the city’s vibrant business community.
Speaking after receiving his award, Craig said: “It is an honour to be named amongst so many other pioneering businesses, from the very well-established to the exciting new ventures.
“Despite having a worldwide presence, TBR Global Chauffeuring is very much a Glasgow business at heart. We are hugely proud of that heritage and we continue to have our global office headquarters in the city.
“I’m thrilled to have been named as ‘Young Business Person of the Year’ and look forward to bolstering TBR’s already strong reputation as a leader in the international ground transportation industry.”